Our Shipping and Returns Policies:
Where Do You Ship To?
• At this time, Floor Register Resources ships products to the Continental US, Alaska, Hawaii, and Canada only.
• Alaska, Hawaii, and Canadian orders Must Be Placed by Phone. Our website will not allow you to complete the order process. Please call toll-free 1-800-504-5989 or 1-608-443-4064 Monday - Friday 8am - 5pm Central Standard Time for assistance.
• For safety reasons, we do not allow orders to be picked up from our warehouse.
What Shipping Methods Do You Use?
• Products are shipped via UPS Ground / FedEx Ground and Home Delivery, UPS SurePost / FedEx SmartPost, USPS (Postal), or Speedee Delivery, whichever method is the most economical. Please call for specifics.
• If you have a PO Box for USPS deliveries, please include this address in addition to your physical address when you order. A physical address is necessary as UPS, FedEx, and SpeeDee Delivery cannot deliver to a PO Box.
How Long Does Shipping Usually Take?
• Orders are usually processed within 1-2 business days. Shipping time then takes approximately 2-7 days for delivery (CA, OR, & WA are usually 5-7 days), as long as all items are in stock (unless otherwise noted on our website***See Below).
• If any regularly stocked items on your order are on backorder, we will notify you via phone or e-mail.
• ***Many of the items we sell are made to order and may take additional time to be manufactured and shipped out. This will be noted on our site. Please see the specific product description for more details or Call Us for more information.
Can I Place An Expedited Order?
• To place an expedited order, please Call Us for a quote on shipping costs. This option is not available for all items as some are not stocked in our warehouse and are made to order.
• Please make sure an adult is available to sign for the package at the time of delivery. The delivery driver may not leave the package/s if an adult is not present. This is entirely up to the delivery driver, not our company.
Problems During Delivery:
• We Cannot Guarantee Shipping Times. If there is a weather delay, UPS / Fedex will not accept any claims for a shipping refund. This means we cannot reimburse your shipping charge if your order doesn't arrive to you on a specific date.
• We are not responsible for shipping delays due to incorrect / invalid shipping information given on the order. Please double check your information before placing your order. If you discover an error after placing your order, please Call Us ASAP.
• Depending on the area you live in, the delivery driver may not leave your package if no one is available to sign / accept the package. This is entirely at the driver's discretion.
• Saturday deliveries are not recommended as this option is not available in all locations. Please Call Us to check for availability and a shipping quote.
• Sometimes the shipping company will contact us due to problems delivering an order due to an unknown or undeliverable shipping address or a location being closed during regular business hours. As a courtesy to our customers, we will contact you via phone or e-mail. It is the customer's responsibility to contact the shipping company to make delivery arrangements or give them additional directions.
How Are Shipping Charges Calculated?
• Shipping charges are based on the total weight of the products ordered and what state you are shipping to. The easiest way to figure out your shipping total is to add all your items into the shopping cart, select your state from the drop-down menu, and click "Update Your Cart".
What is Your Return Policy?
• Please follow these directions in order to request a return and refund on your order.
• We reserve the right to refuse a request for refund if the directions are not followed.
• We must receive the items back within 90 days of purchase date.
• Contact Us before shipping the products back, so a RMA # (Return Merchandise Authorization number) can be issued along with the address to return the items to.
• There is a 20% restocking fee on all Straight Returns. The restocking fee is waived if you are exchanging for another item (unless otherwise specified on our website).
• Shipping costs are not reimbursed.
• Merchandise must be in new / unused condition and in its original packing. (Think of it this way: If you walked into a store to buy that product, would you actually buy it for full price in the current condition it is in? If the answer is no, then it is not returnable.)
• Special order items are not returnable under any circumstances and are listed as a Special Order, Non-Returnable Item in the product description. Please be sure to read the full product description for all details, dimensions, and information prior to ordering.
• Customers are responsible for products becoming damaged during shipping back to us. Damaged packages will be refused and not accepted as a return. When returning your order, please remember to pack all items with the proper amount of peanuts / paper. You may also wish to consider buying insurance from the shipping company you select.
• If a package is damaged during shipping to us, you are responsible for filing a claim with the shipping company. Also keep in mind that shipping companies will only reimburse you for the shipping cost and the actual cost of that product.
Can I Cancel My Order?
• If you need to cancel your order, please call us ASAP. If the order has not been shipped, we will cancel the order.
• If your order has already been shipped, you will still need to follow the Return Policy directions listed above.
• DO NOT REFUSE THE ORDER UPON DELIVERY. You will be charged for the shipping costs back to us.
• Special Order items cannot be cancelled once the order has been placed.
"Purchasing products on this website, or over the phone with one of our customer service representatives, means that you accept our Shipping and Returns Policies, and agree to abide by our terms and conditions."
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