Our Shipping Policy:
At this time, Floor Register Resources ships products to the Continental US, Alaska, Hawaii, and Canada only. Alaska, Hawaii and Canadian orders must be called in, the website will not allow you to order. For safety reasons, we do not allow orders to be picked up from our warehouse. The risk of loss and title for all merchandise ordered on this Web site pass to you, once the merchandise is shipped.
* Products are shipped via Fedex Ground or USPS, whichever is the most economical. Unless you are ordering small products, please do not use PO Boxes, as Fedex cannot deliver to them. Shipping usually takes 2-7 days for delivery (CA, OR, & WA are usually 5-7 days), as long as all the items are in stock. If any items on your order are going to be out of stock for more than 7 days, we will contact you.
To Place an Expedited Order, Please Call Us.
* Expedited orders are shipped with the "signature required" option. Upon request we will remove this option. Since Fedex will not accept claims for "lost" expedited orders "without signatures", you also waive the right to request a "reshipment" of the lost package. Also please make sure an adult is available to sign for the package.
Problems during Delivery:
* We cannot gaurantee shipping times. Please note that if there is a weather delay, Fedex will not accept any claims for a shipping refund. This means we cannot reimburse your shipping charge if your order doesn't arrive to you on a specific date. We are also not responsible for shipping delays due to incorrect / invalid shipping information, or if no one is available to sign for the package.
* Saturday deliveries are usually not possible.
* Sometimes Fedex has trouble locating an address, or it is a place of business that isn't open regular hours. As a courtesy to our customers, If Fedex contacts us due to problems delivering your order, we will contact you via e-mail. It is the customer's responsibility to contact Fedex to make delivery arrangements or give them additional directions.
* Shipping charges are based on the total weight of the products, and what state you are shipping to. The easiest way to figure out your shipping total is to add all your items into the shopping cart, select your state from the drop-down menu, and click "Update Your Cart".
Our 90 Day Return Policy:
Please follow these directions in order to request a refund. We reserve the right to refuse a request for refund if the directions are not followed.
* We must be receive the items back within 90 days of purchase date.
* Contact Us before shipping the
products back, so a RMA # (Return Merchandise Authorization
number) can be issued.
* There is a 20% restocking fee on all Straight Returns. Shipping costs are not reimbursed.
* Merchandise must be in new / unused condition, and in it's original packing. Basically think of it this way: If you walked into a store to buy this product, would you actually buy it for full price, in it's current condition? If the answer is no, then it is not returnable.
* Customer's are responsible for products becoming damaged during shipping back to us. Damaged packages will be refused, and not accepted as a return. When returning items, please remember to pack all items with the proper amount of peanuts / paper. You may also wish to consider buying insurance from the shipping company.
* If a package is damaged during shipping to us, you are responsible for filing a claim with the shipping company. Also keep in mind that shipping companies will only reimburse you for the shipping & the actual cost of that product, not what you paid for the product.
* If you try to cancel an order, and find out it has already shipped, you will still need to follow the directions listed above. DO NOT REFUSE THE ORDER. Any customer refusing an order after it is shipped, will still be responsible for the shipping costs back to us.
By purchasing products on this website means that you accept and agree with the terms and conditions stated above.